Terms and Conditions
Ordering
- There is a
minimum order of $0 per pickup order, $20 per delivery order.
- Cupcake flavours
will rotate every 2 weeks and the menu will be
updated every Sunday.
- For large amount
orders: i.e. 200 cupcakes and above, lead time of 3 days in advanced is required.
- We do not accept
customisation of cupcakes/bakes such as, writing of messages, changes in design
or sizes, flavours, ingredients, etc.
Delivery
- We deliver to
any locations in Singapore with a fee of $10-15 per location, except for Jurong Island and Sentosa.
- Delivery time slots are from 11.30am to 2:30pm (Mon-Sat); or 2.30pm to 5.30pm (Mon-Sat), subject to availability.
- Our store is closed for Pickup/Delivery on
Sunday.
- Free delivery is
applicable with a minimum order of $100 / $120 (Tuas/Changi) to one location and above.
- Orders has to be placed by 6pm at least 2 days before, subject to order slot
availability. For orders received after 6pm, you will be placed on the
next available slot.
Amendments, Refunds &
Cancellations
- If you wish to cancel or amend your cupcake orders, kindly inform us at least 2 days (48 hours) BEFORE your order Pickup/Delivery date via email at order@fluffbakery.sg / enquiry@fluffbakery.sg / WhatsApp TEXT 9660 3541.
- NO REFUNDS for change requests or cancellations submitted in less than 48 Hours.
Storage of Cupcakes
- All baked goods should be kept refrigerated before consumption.
- All bakes are best stored in the fridge in an airtight container and consumed within
5 days. Avoid direct sunlight or exposure for more than 1
hour outdoors to prevent the bakes from melting.