Terms and Conditions

Ordering

• There is a minimum order of $22 per pickup order, $48 per delivery order. 
• Cupcake flavours will rotate weekly and the menu will be updated every Monday. 
• For large amount orders: i.e. 200 cupcakes and above, lead time of 3 days in advanced is required.
• We do not accept customisation of cupcakes such as, writing of messages, changes in design or sizes. 

Delivery 

• We deliver to any locations in Singapore with a fee of $10-15 per location, except for Jurong Island and Sentosa.  
• Delivery time slots are from 11.30am to 2:30pm (Tue-Sat); or 2.30pm to 5.30pm (Tue-Sat), subject to availability.
• Our store is closed for Pickup/Delivery on Sunday. 
• Free delivery is applicable with a minimum order of $100 / $120 (Tuas/Changi) to one location and above. 
• Orders has to be placed by 6pm at least 2 days before, subject to order slot availability. For orders received after 6pm, you will be placed on the next available slot.

Amendments, Refunds & Cancellations

• If you wish to cancel or amend your cupcake orders, kindly inform us at least 2 days (48 hours) BEFORE your order Pickup/Delivery date via email at order@fluffbakery.sg. 

Storage of Cupcakes 

• All baked goods are best stored in the fridge in an airtight container and consumed within 5 days. Avoid direct sunlight or exposure for more than 1 hours outdoors to prevent the bakes from melting.