Terms and Conditions

1) Ordering

• There is a minimum order of $0 per Pickup order, $20 per Delivery order. 
• We now offer a permanent menu. Seasonal flavours will me updated on the website monthly.
• Minimum Order Lead Time: 2 days. Cut-off Time: By 6PM. Subject to availability.
• For bulk orders, minimum 50 cupcakes/cookies and above, minimum lead time of 3 days is required. 
• We do not accept customisation of any bakes such as, writing of messages, changes in design or sizes, flavours, ingredients, etc. 

2) Delivery

• We deliver to any locations in Singapore at a fee of $10-15 per delivery address, except for Jurong Island and Sentosa.  
• Delivery time slots are from 11.30am to 2:30pm (Mon-Sat); or 2.30pm to 5.30pm (Mon-Sat). Limited slots available every day. 
• We DO NOT accept any delivery time requests. Delivery shall be made anytime between the time slot selected.
• If you are not able to find a delivery slot, it may be FULL/CLOSED for that date. New slots may come up if there are cancellations/changes.
• On Sunday, our store is CLOSED. No Pickup/Delivery on Sunday. 
• Enjoy one free delivery to one address for orders above $120 (for Tuas, Changi) or $100 (for all other areas).
  
• Orders has to be placed by 6pm at least 2 days before, subject to order slot availability. 
• For orders received after 6pm, you will be placed on the next available slot.

3) Amendments, Refunds & Cancellations

• Any requests for changes, postponement or cancellations to your order must be submitted at least 2 days (48 hours) BEFORE your order Pickup/Delivery date via email at [email protected] / [email protected] / WhatsApp TEXT +65 9660 3541.
• NO REFUNDS for change requests or cancellations submitted in less than 48 Hours.

4) Storage of Bakes

• All cream bakes must be kept refrigerated before consumption, and best consumed within 3 days.
• Avoid direct sunlight or exposure for more than 1 hour outdoors to prevent the bakes from melting.
• Please ensure that your goods for Pickup or purchased in store are in order before you leave our store.
• We shall not be held liable and shall not refund for any ruined bakes that has left the store and not delivered by our own appointed delivery partners.